At pg178, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a Filipino player on pg178.
This Privacy Policy applies to all personal data collected by pg178 through the pg178 website, mobile platform, customer support channels, and any other services we provide. By using the pg178 platform, you acknowledge that you have read and understood this policy. If you have questions, our support team is available 24/7 via live chat.
pg178 ("pg178," "we," "us," or "our") is committed to protecting the personal data of every player who uses our platform. We operate in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations issued by the National Privacy Commission (NPC).
This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information you provide to us or that we collect when you use the pg178 platform. It applies to all registered players, visitors to the pg178 website, and anyone who contacts our customer support team.
We encourage you to read this policy carefully alongside our Terms & Conditions and Responsible Gaming Policy. Together, these documents form the complete framework governing your relationship with pg178.
pg178 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third parties such as payment processors and identity verification services.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, government ID | You / KYC provider |
| Contact Data | Email, mobile number, address | You |
| Financial Data | GCash number, bank account, transactions | You / Payment processors |
| Technical Data | IP address, device type, browser | Automatically collected |
| Usage Data | Games played, bets placed, session time | Automatically collected |
| Communications Data | Support chat logs, email correspondence | You |
| Responsible Gaming Data | Deposit limits, self-exclusion status | You |
pg178 uses your personal data only for legitimate, specified purposes. We do not use your data for purposes incompatible with those listed below, and we do not sell your personal data to third parties under any circumstances.
Under the Data Privacy Act of 2012, pg178 processes your personal data on the following legal bases:
pg178 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:
We share data with trusted third-party service providers who assist us in operating the pg178 platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, and customer support software vendors. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
pg178 may disclose your personal data to Philippine government agencies, law enforcement authorities, or regulatory bodies where required by law, court order, or regulatory directive. This includes disclosures required under anti-money laundering regulations and responsible gaming obligations.
In the event of a merger, acquisition, or sale of all or part of pg178's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer via email or a prominent notice on the platform.
We may share your data with other third parties where you have given us your explicit consent to do so. You may withdraw this consent at any time by contacting our support team or updating your account preferences.
pg178 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze how players use our services. A cookie is a small text file stored on your device when you visit the pg178 website.
You can control non-essential cookies through your browser settings or the pg178 cookie preference center. Please note that disabling certain cookies may affect the functionality of the platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of your pg178 account.
pg178 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
When your data is no longer required, pg178 will securely delete or anonymize it in accordance with our internal data disposal procedures.
pg178 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While pg178 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pg178 will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pg178. To exercise any of these rights, please contact our support team via live chat or email.
pg178 will respond to all verified privacy rights requests within 30 calendar days of receipt. We may need to verify your identity before processing your request. If we are unable to fulfill your request, we will explain the reason in writing. You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
The pg178 platform is strictly intended for persons aged 21 years and older. pg178 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from an underage individual, we will immediately delete that data and close the associated account in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child has registered on the pg178 platform, please contact our support team immediately so we can take appropriate action.
pg178 primarily stores and processes your personal data within the Philippines. In some cases, data may be transferred to and processed by service providers located in other countries — for example, cloud infrastructure providers or international payment processors. Where such transfers occur, pg178 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012, including contractual data protection clauses with all international service providers.
The pg178 platform may contain links to third-party websites or services — for example, game providers or payment gateways. This Privacy Policy applies only to the pg178 platform and does not cover the privacy practices of any third-party websites. pg178 is not responsible for the content or privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the pg178 platform.
pg178 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered players via email and post a prominent notice on the pg178 platform at least 7 days before the changes take effect.
The "Effective Date" at the top of this page indicates when the current version of the policy was last updated. We encourage you to review this policy periodically to stay informed about how pg178 protects your personal data. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way pg178 handles your personal data, please reach out to our Data Privacy team. Our Filipino support agents are available 24/7 via live chat on the platform. You may also contact us by email — our address is displayed in the footer of this page.
For formal privacy rights requests or data breach notifications, please use the subject line "Data Privacy Request" in your communication so our team can prioritize and route your message correctly. pg178 is committed to resolving all privacy concerns promptly and transparently.
Every Filipino player on pg178 deserves to know their personal information is handled with care. Here is what we do to earn that trust every day.
Every connection to the pg178 platform is protected by bank-grade SSL encryption. Your login credentials, payment details, and personal data are never transmitted in plain text.
pg178 operates in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and is committed to upholding the rights of every Filipino player under Philippine law.
pg178 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used solely to operate your account and improve your experience.
Access, correct, download, or request deletion of your personal data at any time. pg178 responds to all verified data rights requests within 30 days, as required by the NPC.
pg178 uses only the cookies necessary to run the platform and improve your experience. Non-essential cookies require your consent and can be managed from your browser settings at any time.
Every promotional email from pg178 includes a one-click unsubscribe link. You can also update your communication preferences directly from your account settings at any time.
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